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Frequently Asked Questions

How insured shipping works

We provide a prepaid FedEx shipping label that automatically insures your package up to ,000. If you need higher coverage (up to 00,000), simply contact us before shipping and we will arrange it.

How values and offers are calculated

We use real-time market data to determine the spot price of gold. Your offer is based on the weight and purity (karat) of your items. As a direct-to-refinery buyer, we can pay up to 96% of the market value.

Timing and methods of payment

Most customers receive their offer within 24 hours of their package arriving at our facility. Once you accept the offer, we issue payment immediately via your preferred method: Company Check, Direct Deposit (ACH), wire transfer, or PayPal.

What happens if you decline the offer?

If you are not 100% satisfied with our offer, simply decline it. We will ship your items back to you immediately at our expense. The appraisal is completely risk-free.

How personal data is used and protected

We take your privacy seriously. Your personal information is encrypted and used solely to process your transaction and shipment. We never sell your data to third parties.

Have more questions?

Call us at 1.888.949.3674